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Viewing Granicus Video on Google Chrome

Last modified 10:43, 3 May 2017
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Overview

If you're using the Google Chrome web browser, you might receive an error while attempting to use the Video Player. As a result of Google's decision to move away from Adobe Flash on Chrome, they made a change to Chrome's Adobe Flash Player settings. The option for Flash to always be allowed to run has been turned off—and Flash is required to use your Video Player. 

Resolution

If you're using an updated version of Chrome, and Flash is not allowed to run, you'll receive an error message stating "Error: No Playable Sources." To work around this change, you have a couple of options.

First, you can adjust a setting in Chrome to allow Adobe Flash to always run (this used to be the default). To do this, follow these steps: 

  1. Open a Google Chrome browser window
  1. Click the more menu (More) in the upper right-hand corner of the browser

 

  1. Select Settings from the drop-down menu
  1. At the bottom of the page, click Show advanced settings...

  

 

  1. Under the Privacy section, click the Content settings... button

 

  1. A Content Settings window opens; scroll down until you see the Flash section
  1. Select the button labeled Allow sites to run Flash

  1. Click Done at the bottom right of the window
  1. Now refresh your page and test to ensure the setting has worked

 

Alternately, you can opt to use Internet Explorer with Adobe Flash enabled for your Granicus Video Player. 

 

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