Viewing Granicus Video on Google Chrome

Last modified 09:21, 2 Aug 2017

Overview

If you're using the Google Chrome web browser, you might receive an error while attempting to use the Video Player. As a result of Google's decision to move away from Adobe Flash on Chrome, they made a change to Chrome's Adobe Flash Player settings. The option for Flash to always be allowed to run has been turned off—and Flash is required to use your Video Player. 

If you're using an updated version of Chrome, and Flash is not allowed to run, you'll receive an error message stating "Error: No Playable Sources." You can adjust a setting in Chrome to allow Adobe Flash to always run (this used to be the default). To do this, follow these steps. If you're not using the most updated version of Chrome, scroll down to the instructions for older 2017 updates. 

Resolution – Most Recent Chrome Update (Version 59.0.3071.115)

  1. Open a Google Chrome browser window
  1. In the address bar, type chrome://settings/content/flash.
  1. Find the toggle at the top of the menu. When Flash is disabled, the label will read Block sites from running Flash.  


 

  1. To enable flash, click the toggle. When Flash is enabled, the label will read Allow sites to run Flash

  1. Now refresh your page and test to ensure the setting has worked

 

Note: Under the Allow section, you may need to add an allowance specifically enable Flash for your site. Click Add and then enter [*.]granicus.com in the pop-up window.

Resolution – Older 2017 Updates 

  1. Open a Google Chrome browser window
  1. Click the more menu (More) in the upper right-hand corner of the browser

 

  1. Select Settings from the drop-down menu
  1. At the bottom of the page, click Show advanced settings...

  

 

  1. Under the Privacy section, click the Content settings... button

 

  1. A Content Settings window opens; scroll down until you see the Flash section
  1. Select the button labeled Allow sites to run Flash

  1. Click Done at the bottom right of the window
  1. Now refresh your page and test to ensure the setting has worked

 

Alternately, you can opt to use Internet Explorer with Adobe Flash enabled for your Granicus Video Player. 

 

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