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Public Help: Video Streaming

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Welcome to the video streaming help page!

These help guides are furnished by the streaming provider to assist citizen viewers in troubleshooting common video issues. Please reach out to your jurisdiction with feedback about specific meetings.


Please ensure that your internet browser is updated to the newest available version before attempting to troubleshoot.

You are using one of two video players. Select the image below that looks like the player on your screen as it attempts to load a video.


If your player contains three cycling black squares in the center (as shown below), please check out our troubleshooting tips for the HTML5 player.   

Screen Shot 2018-02-27 at 3.57.47 PM.png


If your player contains the spinner and playbar (as shown below), please check out our troubleshooting tips for the Flash player

GVP Player (Flash).png


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