Streaming Suggestions for the Flash Player

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System Requirements

Microsoft Windows Vista, 7, 8, or 10

  • Recommended browser: Microsoft Internet Explorer, version 11 or newer

Mac OS X

  • Recommended browser: Safari, version 6.0.5 or newer.

iOS, version 9.3 or newer

Android, version 6.0 or newer

  • Recommended browser: Google Chrome

  • For Android versions 4.0 and earlier, on-demand is supported on many devices. Live streaming is only supported if the Flash plugin is installed.

Please Note: Android has a very rapidly changing ecosystem. As new devices and operating systems are released, we are committed to addressing any issues within 60 days.

Beta and pre-release versions of operating systems and web browsers are not supported.

Please note that while we recommend certain platforms and web browsers, many other operating systems and web browsers can successfully stream videos. For example, Mozilla Firefox and Google Chrome are both known to work on many platforms. Please note that not all features are available to all web browsers on all platforms.

Do I need to have Flash enabled in my browser?

To use this video player, you'll need to install Adobe Flash Player

Most browsers disable Flash by default. Click the name of your browser below, and follow the instructions to enable Adobe Flash player for your web browser: 

How do I keep my browser from blocking a popup window? 

Popup blockers may interfere with the opening of the Video Player. Click the name of your browser below, and follow the instructions to enable the Video Player to launch: 

What does the "unable to find content" message mean?

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This message means that the archive servers or local media vault storage have not received an archive video clip from the system. Some files on the video network are available only from certain locations, like your public library or City Hall. If you receive this message for more than a few hours, please contact your IT department or webmaster and inform them of this problem. Make note of which file you're trying to view and the wording of the error message. If you receive this message for more than a few hours, please contact your IT department or webmaster and inform them of this problem. Make note of which file you're trying to view and the wording of the error message. 

Why doesn't Closed Captioning display when I select it?

If closed captioning is available but you cannot see it, please contact the webmaster. 

What does the "404 Error - Page Not Found" message mean? 

The video you are viewing may have been set to display a related document. This link may be failing for a variety of reasons; please contact your webmaster or IT department for assistance.

Can I view PDF and Word documents without saving them? 

You can view PDF and Word documents in your browser window without saving them to your hard drive. If you use Apple's Safari browser on OS X version 10.4.2 or later, upgrade to the newest version of safari. This version will display PDF files within the browser window, even if you have not installed the free Adobe Reader software. 

You can also download the free Adobe Reader software to enable the display of PDF files in your browser window. After you install Adobe Reader, verify that its preferences are set to display PDFs in your browser.

 

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